Click & Collect

Click & Collect Terms and Conditions

Please read these rules carefully

These C&C Terms apply to you when you order Products through for delivery using the Click & Collect service.

These terms and conditions are supplemental to the Life and Looks Terms and Conditions available here. By ordering any Products using the Life and Looks Click & Collect service you agree to be bound by these C&C Terms. To the extent that there is a conflict between these C&C Terms and the Terms and Conditions, these C&C Terms prevail. Except where defined in these C&C Terms, defined terms used have the meaning given to them in Terms and Conditions.

Products ordered on using Life and Looks Click & Collect service will be sold to you by McKay Pharmacy, a company registered in Northern Ireland under number NI 11586  whose registered address is 19a Westminster Avenue North, Belfast, BT4 1Q. VAT number is 617 5741 30.


1. Placing an Order

At the checkout, you will be provided with an opportunity to select the "Click & Collect" delivery option for some of the products that are available to buy online, please note that this service is not available for all product and is only offered to certain area in Northern Ireland. When you place your order using the Click & Collect service you will have the opportunity to choose from three click and collect locations, please choose the location most suitable for you to collect your order. Please note, your collection location cannot be changed once you have placed your order.


2. Order Processing and Collection Notification

 Once you have placed your order online, you will receive a confirmation email. Please note, that your order is not ready to collect at this stage. Once your order is ready to collect from your selected location, you will receive a second email notification containing a summary of your ordered items and directions to your selected location for collection.


3. Delivery & Collection

Products ordered through Click & Collect, are usually available for collection within 24 hours of you placing your order. The Pharmacy store that you have chosen to collect your products from will hold on to your products for 7 days from the date that you are sent your Collection Confirmation email.

When you collect your order, you will be asked to provide a copy of your Order Receipt Confirmation and a valid form of ID (passport or driving license). You may also be asked to sign for the Products.


4. Payment

When you order the products on the Life and Looks website you will be asked to enter your payment details. Payment will be taken automatically, using the details that you provided at the website checkout.


5. Returns & Exchanges

Cancellation under the Consumer Contracts Regulations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”), you have a legal right to cancel your purchase during the cancellation period. If you have placed an order for Products to be collected using the Life and Looks Click & Collect service, the cancellation period starts on the date that Life and Looks receives full payment from you for your order and continues until the end of 14 days starting on the day after the day the Products are collected.

If you wish to return your purchase under the Consumer Contracts Regulations, please return the Products to the address below 14 days after the date you inform us that you would like to cancel.

Life & Looks
19a Westminster Avenue

To view our standard returns policy which covers all Click and Collect orders please click here.

Please note, we will only declare a package as being lost in transit 14 days after the latest estimated delivery time. Refunds and replacements will not be processed until such time. This is due to delays which can occur in the delivery of your package and which are outside of our control.

If you cancel your purchase under the Consumer Contracts Regulations, Pandora will refund to you the full price you paid for the Product (including all VAT and/or other taxes) together with delivery costs you have paid (if applicable), although, as permitted by law, the maximum delivery costs refunded will be the cost of the standard delivery service. Any refund due to you will be made to the original payment method as soon as possible, but may take up to 30 days.


6. Privacy Policy on Click and Collect Orders

Life & Looks Click and Collect service partners with McKay Pharmacy, both of which are owned by McKay Newtownards Ltd. A private company registered in United Kingdom with company number NI 11586.

Our registered office is
19a Westminster Avenue North,
BT4 1QQ,
United Kingdom

When you use our Click and Collect service your data will be shared between both Life & Looks and McKay Pharmacy. For more information on how we collect, store and use your data on Life & Looks please click here and more more information on how we collect, store and use your data at McKay Pharmacy please click here